At ICARERK, we are committed to delivering premium-quality products to your doorstep in the most efficient and reliable manner. Please review our shipping policy to understand how we process, dispatch, and deliver your orders.

1. Order Processing Time

• All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation.

• Orders placed after 2:00 PM IST will be processed on the next business day.

• In the event of high order volumes or unforeseen delays, processing times may be extended. Customers will be notified via email regarding any significant delays.

2. Shipping Methods & Delivery Timeframes

• We partner with trusted national and international courier services to ensure timely deliveries.

• Estimated delivery times:

  • Domestic Orders (India): 3–7 business days

  • International Orders: 7–15 business days (varies by destination and customs regulations)

• Delivery timelines are indicative and may vary due to logistics, service area constraints, or force majeure events.

3. Shipping Charges

• Domestic Shipping:

  • Free standard shipping on orders above INR ₹999.

  • A flat shipping rate will apply to orders below the threshold, calculated at checkout.

• International Shipping:

  • Calculated dynamically based on package weight, dimensions, and destination.

  • Duties, taxes, and customs charges (if applicable) are the responsibility of the customer.

4. Tracking & Notifications

• Once your order is shipped, a tracking ID and courier partner information will be sent to your registered email/SMS.

• Real-time tracking updates are available via our order tracking portal or the respective courier’s website.

5. Address Accuracy & Delivery Issues

• Customers are responsible for providing accurate shipping information at checkout.

• ICARERK will not be held liable for delays or non-delivery due to incorrect or incomplete address details.

• In case of delivery failure, re-shipment charges (if applicable) must be borne by the customer.

6. Damaged or Lost Shipments

• If you receive a damaged package, notify our support team within 24 hours of delivery, along with photographic evidence.

• For lost shipments, ICARERK will initiate a claim with the carrier and resolve the issue as per standard protocols.

7. Shipping Restrictions

• Certain products may be restricted from international shipping due to local regulatory or customs policies.

• We reserve the right to cancel such orders and initiate a full refund, if applicable.

Contact Support:
For any queries or concerns related to shipping, reach out to us at:
📧 support@icarerk.com
📞 ++91 84457 11112