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Return Policy

At iCareRK, we are committed to delivering high-quality healthcare and wellness products to our customers. If you are not completely satisfied with your purchase, we offer a transparent and customer-centric return policy, subject to the terms and conditions outlined below.

1. Eligibility for Returns

  • Products are eligible for return only if they are damaged, defective, expired, or incorrect upon delivery.

  • The return request must be initiated within 7 calendar days from the date of delivery.

  • Only items purchased directly from iCareRK official website are covered under this return policy.

  • Items must be unused, unopened, and in their original packaging with all labels, tags, and seals intact.

2. Non-Returnable Items

The following categories are non-returnable for safety and hygiene reasons:

  • Personal care products

  • Healthcare supplements and consumables

  • Opened or used products

  • Items marked as “Non-Returnable” on the product page

3. Return Request Process

To initiate a return:

  1. Contact our Customer Support via support@icarerk.com or call [Insert Support Number].

  2. Provide the Order ID, product details, and reason for return along with photo/video evidence.

  3. Once approved, our team will schedule a reverse pickup (if applicable) or guide you on the next steps.

4. Inspection and Approval

  • Returned items undergo a quality check upon receipt.

  • iCareRK reserves the right to approve or reject the return based on product condition and compliance with our return criteria.

  • Customers will be notified via email/SMS regarding the status of the return.

5. Refund Method

  • Approved returns are eligible for a full or partial refund, depending on the condition of the returned item.

  • Refunds will be processed to the original payment method within 5-7 business days post-inspection.

  • In case of COD (Cash on Delivery) orders, refunds will be issued via NEFT or UPI transfer upon receiving the necessary bank details.