At iCareRK, we strive to deliver the highest level of customer satisfaction through our services and products. However, we understand that under certain circumstances, a refund may be requested. Please read our refund policy carefully to understand the conditions and process.

1. Eligibility for Refund

Refunds are applicable under the following conditions:

• The service/product purchased was not delivered as described.

• Technical issues from our end prevented successful delivery or access to the product/service.

• Duplicate or accidental payments made for the same order.

Refunds are not applicable in the following cases:

• Change of mind after purchase.

• Failure to read product/service descriptions before placing an order.

• Inability to access or use the service due to issues on the customer’s end (e.g., device compatibility, internet connectivity).

2. Refund Request Timeline

To be eligible for a refund, customers must submit a refund request within 7 days of the transaction date. Requests submitted beyond this period will not be entertained.

3. Refund Request Procedure

To initiate a refund request:

• Email us at support@icarerk.com with the subject line “Refund Request – [Order ID]”.

• Include the following details in the email:

  • Full Name

  • Registered Email Address

  • Order ID

  • Date of Transaction

  • Reason for Refund Request

  • Any relevant screenshots or proof (if applicable)

4. Processing of Refund

• Once a refund request is received, our support team will evaluate the request within 5-7 business days.

• If approved, the refund will be processed back to the original payment method.

• Depending on the bank or payment gateway, the refund may take 7-10 business days to reflect in your account.

5. Contact and Support

If you have any questions about this policy or need help with a refund, please contact our support team:

📧 Email: support@icarerk.com
📞 Phone: +91 84457 11112