Effective Date: [Insert Date]

At iCareRK, we are committed to safeguarding your privacy and protecting your personal data in compliance with applicable data protection laws. This Privacy Policy outlines how we collect, use, store, and disclose your information when you access or use our platform, mobile application, and associated services (collectively referred to as “Services”).

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full Name, Contact Number, Email ID

• Address, Date of Birth, Gender

• Government-issued identification (if applicable)

b. Health and Wellness Information

• Medical history, appointment records, prescriptions

• Diagnostic reports, symptoms, and progress notes

c. Technical and Usage Information

• IP address, browser type, access time

• Device identifiers, OS version, crash logs

• User interactions with the Services (clicks, pages visited)

d. Payment Information

• Billing address and transaction details (handled via secure third-party gateways)

2. How We Use Your Information

Your information is processed for the following purposes:

• To provide and manage healthcare or wellness services

• To personalize your user experience and improve platform performance

• To schedule consultations, send reminders, and provide health updates

• To comply with legal and regulatory obligations

• For internal audits, analytics, and security monitoring

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Authorized healthcare providers or professionals associated with iCareRK

• Third-party service providers involved in payment processing, diagnostics, or delivery of healthcare

• Legal authorities or government bodies when required by law

• Our internal team for quality assurance, research, and service improvement

4. Data Retention

Your data will be retained for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Upon request, we will delete or anonymize your data in accordance with standard data disposal protocols.

5. Security Practices

We implement robust physical, electronic, and administrative safeguards to protect your data:

• End-to-end encryption of sensitive data

• Role-based access control (RBAC)

• Regular security audits and penetration testing

• Two-factor authentication (2FA) for secure login

6. Your Rights

You have the right to:

• Access and update your personal data

• Request correction or deletion of your information

• Withdraw consent at any time (where applicable)

• Lodge a complaint with the appropriate data protection authority

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You may control cookie preferences through your browser settings.

8. International Data Transfers

If data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place as per applicable data protection regulations.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

10. Contact Us

For any questions, concerns, or data-related requests, please contact:

Privacy Officer – iCareRK
Email: icareroorkee@gmail.com
Phone: +91 84457 11112
Address: Roorkee Talkies Complex, Near, 22, s, Civil Lines, Roorkee, Uttarakhand 247667